Product Support

STRATEC offers its partners all of the support needed for the entire lifecycle management of the products it supplies. This involves third-level support for instruments already operating in the field, including complaint management, technical support for field service, and error analyses for complex problems. STRATEC also works together with its partners to account for changes in market and regulatory requirements which may affect product features.

Lifecycle management also includes continuous production improvements and modifications resulting from discontinuation of modules and components. STRATEC cooperates with its partners to utilize progress in production processes and implements value engineering projects to make this progress available for existing product lines.